Shipping policy

Order Processing

All orders are processed and shipped Monday to Friday. Orders placed before 3:00 PM AEST are dispatched the same day from our head office in Park Ridge, QLD. Orders placed after this time or on weekends/public holidays will be shipped the next business day.

Shipping Locations

We ship Australia-wide and offer international shipping from our Park Ridge, Queensland location.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the size, weight, and destination of your order.
Free standard shipping is available on all orders over $149.

Delivery Timeframes

• Standard Delivery: 3 to 7 business days within Australia

• Express Delivery: 1 to 2 business days within Australia (where available)
  International delivery times vary depending on the destination country.

Carriers

We ship all orders via Australia Post, ensuring reliable and trackable delivery service.

Tracking

Once your order is dispatched, you’ll receive a shipping confirmation email that includes your tracking number so you can monitor your delivery in real time.

Delays, Damage, or Missing Parcels

If your order is delayed, damaged, or has not arrived within the expected timeframe, please get in touch with us at hello@lanotec.com.au and we’ll assist you right away.

Shipping Returns

Please note that shipping costs are non-refundable for returned items unless the return is due to a faulty product or an error on our part.